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TOP ASKED QUESTIONS

  • What is the price range of your gowns?
    Our gowns range between $1500 and $4000 with the average gown valued between $1500 and $2500. When you arrive for your appointment, your stylist will help you choose gowns in a price range where you’re most comfortable. Looking for a deal? Check out our Ready-to-Wed gowns priced at $1500 and below!
  • When should I start dress shopping?
    Ideally, you should begin your gown search 9-12 months before your wedding. This schedule allows you to find your dream dress and obtain any alterations that you may (and most likely will) require. It generally takes between 4-6 months for your gown to be constructed by the designer. Special rush orders can be placed on some gowns for an additional fee. Your bridal stylist can further explain your options.
  • What sizes do you carry?
    Our sample gowns range from size 16 to 38. Be aware that bridal sizes are a little different than everyday sizes. You can expect that your bridal size will be a few sizes over your everyday size. (Ex: a woman who wears a size 20 in pants may wear a size 24 in a wedding gown.)
  • What are your store hours?
    Store hours are BY APPOINTMENT ONLY. However, we believe in being very accommodating to our brides and their families. For this reason, we can offer after-hours appointments under certain circumstances. Please call or text 615.722.7433 to request your appointment.
  • Do you accept walk-ins?
    At this time, Eleven Bridal is an APPOINTMENT ONLY boutique and cannot accommodate walk-ins. To ensure that we can provide the best possible service to our clients, scheduling an appointment is necessary. To book your appointment, please visit our Booking page or contact us directly through our customer service number or email. We look forward to helping you find your perfect dress!
  • Do you carry bridesmaid, mother of the bride/groom, or prom dresses?
    At this time, Eleven Bridal only carries bridal gowns. Our collection is carefully curated to offer a diverse range of high-quality bridal gowns that cater to various styles and preferences. We take pride in providing an exceptional bridal shopping experience focused on helping brides find their dream gown. While we do not currently offer dresses for bridesmaids, mothers of the bride/groom, or prom, our dedicated team is always ready to assist brides in selecting the perfect gown for their special day. Please stay tuned for any future updates regarding our inventory, and feel free to contact us with any additional questions or specific needs.
  • Do you offer in-house alterations?
    At this time, Eleven Bridal does not offer in-house alterations. However, we have handpicked the most talented bridal and formalwear specialists to handle all of your alterations needs!
  • Do you have silhouettes in every size?
    At Eleven Bridal, we believe our brides deserve endless style options to make their special day truly memorable. Our extensive collection includes a variety of wedding dresses such as elegant ball gowns, timeless a-lines, flattering fit and flares, and chic sheath gowns. Each gown is carefully selected to ensure that we offer a diverse range of styles that cater to different tastes and preferences. Whether you are looking for a traditional, modern, or unique bridal look, Eleven Bridal has the perfect dress to match your vision.
  • How long will my appointment last?
    First time bridal appointments last 90 minutes. At this appointment, you should expect to have a pre-appointment consultation with your stylist. The purpose of this consultation is to meet your bridal stylist and discuss your vision for your wedding gown and overall look. Once the pre-appointment consultation is complete, your expert stylist will select 6-7 gowns that best encompass your vision. Your appointment will be a completely personalized one-on-one experience and your stylist will help you every step of the way as you complete your look and find your perfect gown!
  • What should I wear to my appointment?
    We recommend that you bring a good strapless bra, supportive shapewear and the approximate heel-size of your bridal shoes. Light makeup is ok, but please refrain from wearing heavy makeup and no body makeup.
  • How many guests can I bring?
    To ensure a comfortable and enjoyable experience for all our guests, we ask that you limit your party to 5 treasured guests. Additionally, we kindly request that children remain at home at this time. This helps us maintain the ambiance and quality of service that Eleven Bridal is committed to providing. Thank you for your understanding and cooperation.
  • How long will it take for my gown to arrive?
    You should expect your gown to arrive at our shop in approximately 4-6 months. However, if you need your gown sooner, we do offer a rush order option for an additional fee. This service is designed to accommodate special circumstances or tight timelines, ensuring you receive your gown in a timely manner without compromising on quality.
  • Oh no! I get married in 2 months? Can I purchase a gown off-the-rack?
    Yes, gowns may be purchased off the rack at Eleven Bridal if desired. It's important to note that off-the-rack gowns, including our 'Ready to Wed' selection, are sample dresses that have been tried on by other clients. As such, they are sold as-is and priced accordingly at $1500 and below. Keep in mind that you will likely still require alterations to ensure the perfect fit. Our trusted list of skilled seamstresses can assist with any necessary adjustments to make sure your gown looks flawless on your special day.
  • What payment plans or layaway options do you offer?
    We want to ensure that brides have every opportunity to have the dress of their dreams. For this reason, we have multiple payment plan options. Our most popular plan requires a 50% deposit with the remaining balance on a 4-month installment plan. Payment plans are subject to a $79 payment plan fee. Our Ready-to-Wed gowns require at least 25% down with the remaining balance paid over the next 90 days. Layaway is limited to in-stock (Ready-to-Wed) gowns and is subject to a $29 layaway fee.
  • What is your return or cancellation policy?
    Once your order has been placed, there are no refunds or returns. All sales are final on all products at Eleven Bridal.
  • What forms of payment do you accept?
    We accept Debit/Credit Cards, PayPal and Cash. We do NOT accept checks.
  • How can I schedule an appointment?
    Outside of booking online, appointments can be scheduled over the phone by calling or texting 615-72-BRIDE (615-722-7433). You may also email us at info@elevenbridal.com to set up an appointment.
  • Do you offer consignment or buy-back dresses?
    No, we do not offer consignment or buy-back dresses. Instead, we focus on selling new custom gowns as well as sample "Ready to Wed" gowns. Our custom gowns are designed to fit your unique style and preferences, ensuring a perfect match for your special day. Additionally, our "Ready to Wed" gowns are high-quality samples that can be purchased off the rack for those needing a beautiful gown with shorter time frames. Whether you are looking for a bespoke creation or a stunning ready-made option, Eleven Bridal is here to provide you with exceptional choices for your wedding attire.
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