Frequently asked questions
What is the price range of your gowns?
Our gowns range between $1000 and $2,500 with the average gown valued between $1,500 and $1,700. When you arrive for your appointment, your stylist will help you choose gowns in a price range where you’re most comfortable. While we never push you to spend more than your budget, you are always free to try on any gown in the shop.
What sizes do you carry?
Our sample gowns range from size 12 to 34. Be aware that bridal sizes are a little different than everyday sizes. You can expect that your bridal size will be a few sizes over your everyday size. (Ex: a woman who wears a size 20 in pants may wear a size 24 in a wedding gown.)
Do you carry bridesmaid, mother of the bride/groom, or prom dresses?
At this time, we only carry bridal gowns.
Do you offer in-house alterations?
At this time, Eleven Bridal does not offer in-house alterations. However, we have handpicked the most talented bridal and formalwear specialists to handle all of your alterations needs!
Do you have silhouettes in every size?
Yes! We believe our brides should have endless style options. We carry ball gowns, a-lines, fit and flares, and sheath gowns.
What are your store hours?
Store hours are BY APPOINTMENT ONLY. However, we believe in being very accommodating to our brides and their families. For this reason, we can offer after-hours appointments under certain circumstances. Please call or text 615.722.7433 to request your appointment.
How long will by appointment last?
First time bridal appointments last 90 minutes. At this appointment, you should expect to have a pre-appointment consultation with your stylist. The purpose of this consultation is to meet your bridal stylist and discuss your vision for your wedding gown and overall look. Once the pre-appointment consultation is complete, your expert stylist will select 4-5 gowns that best encompass your vision. Your appointment will be a completely personalized one-on-one experience and your stylist will help you every step of the way as you complete your look and find your perfect gown!
Do you take walk-ins?
What should I wear to my appointment?
We recommend that you bring a good strapless bra, supportive shapewear and the approximate heel-size of your bridal shoes. Light makeup is ok, but please refrain from wearing heavy makeup and no body makeup.
How many guests can I bring?
During the COVID-19 pandemic, we ask that you limit your party to 2 treasured guests. We also ask that children remain at home at this time.
How long will it take my gown to arrive?
When should I start dress shopping?
Ideally, you should begin your gown search 9-12 months before your wedding. This schedule allows you to find your dream dress and obtain any alterations that you may (and most likely will) require. It generally takes between 4-6 months for your gown to be constructed by the designer. Special rush orders can be placed on some gowns for an additional fee. Your bridal stylist can further explain your options.
Oh no! I get married in 2 months? Can I purchase a gown off-the-rack?
Are there modest options with sleeves?
Do you have layaway?
What is your return/cancellation policy?
What forms of payment do you accept?
We accept Debit/Credit Cards, PayPal and Cash. We do NOT accept checks.
How do I schedule an appointment?
Do you charge for appointments?
Eleven Bridal offers two complimentary appointments. Each additional appointment will incur a nonrefundable $75 styling fee due at the time of booking.